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FREQUENTLY ASKED QUESTIONS

 

 

Q.  Are cameras and smart phones allowed on your helicopters?

A.  YES cameras and smart phones are allowed. 

 

Q. How many people can fly in your helicopters?

A. Our helicopters seat up to 3, 4 and 7 passengers plus one or two pilots.

 

Q. What are your hours of operation?

A. Our Heliport is open Mon-Sun from 8:00am - 6:00pm. For more Information please call +48 799-900-009. 

 

Q. Do I need a reservation?

A. Yes reservations are mandatory for all helicopter flights Please call +48 799-900-009. Our live reservation line is open 7 days a week from 8:00am to 6:00pm Monday - Sunday.  You can also email us with your reservation request at kontakt@polcopter.pl

 

Q. Do you ever have delays or interruptions to your scheduled flights?

A. Delays may occur more often then not during: 1) Our busy season from June thru December.  2) Government air restrictions and high profile government visits to NYC. 3) Inclement weather and the next flyable weather day. 4) Extreme heat, cold or windy days.  5) Holidays

 

Q. Are private chartered flights available?

A. Yes, private chartered flights are available. Please contact our Charter Department at +48 799-900-009 and you will be able to design any route you wish. 

 

Q. Do you have gift certificates available for purchase?

A.  If you would like to purchase a hard copy gift certificate and have it mailed to you or your recipient please call us at +48 799-900-009 or email us at kontakt@polcopter.pl so that we can process your order.  

 

Q. Do you provide photos for download that we can use for promotions?

A. Please email kontakt@polcopter.pl  for photo or media requests.

 

Q. What happens if I buy a product and my flight is cancelled due to weather?

A. Polcopter Helicopters will do our best to reschedule your tour for another date and time. If we cannot find an agreed upon date and time and you purchased the product through this website or by calling us by phone, we will refund you in full. If you purchased our product through a 3rd party or affiliate you will need to contact them directly to discuss refund options. Gift Certificates are non refundable and non transferable.

 

Q. What is your cancellation and or refund policy?

A. Polcopter Helicopters will not charge you for any date or time changes to an existing prepaid helicopter flight. Any cancellation of outside of 24 hours of your flight departure date is subject to a PLN 100.00 per person cancellation fee, any cancellation within 24 hours of scheduled date will result in full payment taken from your credit card. If passengers do not show up for their flight then the money paid in full is non refundable. Polcopter Helicopters, reserves the right to upgrade, alter or terminate any or all of our flights due to security, weather or acts of God or for any other reason we deem necessary. If this happens and a new reservation date cannot be made then you will be refunded for full cost of your tour. Gift certificates are non refundable and non transferable.  Tickets are valid for 1 year from date of purchase unless otherwise stated.  If ticket is not redeemed within 1 year of purchase you may be subject to a price increase

 

Q. Should I call to check my reservation status on the day of my flight if the weather looks bad?

A. Yes it is always a good idea to check with us prior to your flight if the weather looks bad.

 

Disclosure:  Polcopter Helicopters reserves the right to upgrade, alter or terminate any or all of our flights due to security, weather, acts of God, or for any other reason we deem necessary. Please be advised that unforseen circumstances may interfere with on time departures. Photos on this website do not necessarily depict the route that our flights follow. All  prices, duration's, routes, fees, departure location and hours of operation subject to change w/o notice  Thank you.

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POLCOPTER sp. z o.o., pl. Matejki 9/8, 31-157 Kraków

 

NIP: 676 249 28 61 | REGON: 362462036 | KRS: 0000574438

 

© Copyright by: Polcopter

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